- Return Policy
30-DAY NO-QUESTIONS-ASKED RETURNS
We want you to be absolutely satisfied with your purchase. Any pre-owned watch, with the exception of a Custom Order purchased from us, may be returned, in the same condition sold, and including all boxes, papers, books and accessories, within thirty (30) calendar days from receipt and provided that the watch has not been worn. For all online sales, we ask that you notify us of your intention to return the watch immediately and that you call us or email us to request an RMA shipping label for Federal Express with insurance. Then ship the merchandise back to our office within 3 days of receiving the shipping label. The shipping amount, at our cost, will be deducted from your refund amount. We cannot be responsible for lost packages. Upon receipt of the returned item, in the condition in which it was sold, we will refund the purchase price, less shipping.
To facilitate returns please keep in mind:
• Please call us at 956-731-0020 if you would like to return an item
• Merchandise that has been heavily worn, altered or damaged will not be accepted for returns
JavyEstrella.com warranties all watches 30 days from time of invoice, unless otherwise indicated in the listing or invoice. The warranty does not cover: bands, batteries, cracked or broken crystals or water damage. In addition, because most watches do not keep perfect, accurate time to the second, our warranty does not cover watches that run slow or fast. Damage from abuse or misuse (knocks, dents, crushing) or tampering by unauthorized technicians, will render this warranty null and void.
All warranty repairs must be sent to our California office for repairs. Please contact us at 956-731-0020 - before sending your watch for warranty repairs. This warranty is valid to the original purchaser only and may not be transferred.
We are not authorized dealers for any of the brands that we carry, including the Rolex Watch Company or its subsidiary, Rolex USA. Because we are not an authorized dealer, we can offer substantially greater discounts than authorized retailers.